How do I hire a truck with QikTruck?

Simply enter your pickup and delivery locations on our website to get an instant quote. Select your preferred truck size and schedule your delivery.

What truck sizes are available?

We offer a range of trucks including 1 ton bakkies, 1.5 ton, 4 ton, and 8 ton trucks, as well as drop sides, enclosed trucks, and tow trucks.

Where does QikTruck operate?

QikTruck operates throughout South Africa, including Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, and surrounding areas.

How much does truck hire cost?

Prices start from R350 for local deliveries with a 1-ton bakkie. Get an instant quote on our website by entering your pickup and delivery locations.

Can I book same-day delivery?

Yes, QikTruck offers on-demand same-day delivery. Book now and get a driver within hours, subject to availability in your area.

Is my delivery insured?

All QikTruck deliveries include basic goods-in-transit insurance. Additional coverage is available for high-value items.

Goods In Transit Insurance

Understanding coverage for the cargo you transport

What is GIT Insurance?

Coverage that protects customer cargo

Goods In Transit (GIT) insurance provides protection for customer property while it's being transported from one location to another. As a QikTruck driver, understanding this coverage is essential to your role.

What's Covered

Damage during loading/unloading
Damage during transport
Theft while in your vehicle
Fire, flood, or collision damage
Accidental breakage

What's Not Covered

Improper packaging by customer
Inherent vice (items that deteriorate naturally)
Delay damages (unless due to insured peril)
Negligence by the driver
Prohibited items (see section below)

QikTruck Driver Benefit: All active QikTruck drivers must have GIT insurance coverage up to the value per shipment.

Prohibited Items

Items that are not covered by GIT insurance

Important: If a customer attempts to ship prohibited items, politely explain that the items cannot be transported under our insurance policy. Contact support if you need assistance.

Best Practices for Cargo Protection

How to minimize the risk of claims

Follow these guidelines to protect cargo and minimize the risk of insurance claims:

Stage	Best Practices
Before Pickup	Ensure all your license and vehicle documents are up to date Ensure your vehicle GIT is up to date Ensure your vehicle GIT covers the goods being moved. Ensure your vehicle is clean and dry Have appropriate cargo securing materials ready Plan your route to minimize risks
During Pickup	Inspect items for pre-existing damage Document condition with photos in the app Refuse inadequately packaged items Confirm item count matches order details
During Transport	Secure items properly to prevent shifting Drive cautiously, avoiding sudden stops Keep vehicle locked when unattended Maintain appropriate climate conditions if required
During Delivery	Handle items carefully during unloading Have customer inspect items before accepting Document delivery condition with delivery photos Get customer signature in the app

Load Securing Guidelines

Prevent Movement
Items should not slide, tip, or shift

Balance Weight
Distribute load evenly across the vehicle

Layer Properly
Heavy at bottom, fragile on top

Claims Process for Cargo Damage

What to do when something goes wrong

If cargo is damaged or lost during transport, follow these steps immediately:

When Customer Reports Damage At Delivery

Acknowledge the issue professionally
Document damage with clear photos
Use the "Report Incident" feature in the app
Complete incident details including nature of damage
Note any extenuating circumstances
Provide customer with claim reference number

When Damage Occurs During Transport

Secure the items to prevent further damage
Take photos of the damage and situation
Contact QikTruck support immediately
Follow instructions from support team
Inform customer before arrival if possible
Complete incident report with all details

Time Sensitive! All damage or loss must be reported within 4 hours of occurrence or delivery. Failing to report promptly may result in claim denial.

Frequently Asked Questions

Common questions about GIT insurance

If you've followed all proper procedures and the damage is covered by GIT insurance, you are not personally liable. However, if damage occurs due to negligence or violation of company policies, you may be responsible for the insurance deductible or full cost in cases of policy exclusions.

QikTruck's standard GIT insurance covers up to R50,000 per shipment. Customers who need additional coverage for high-value items can purchase supplemental insurance during the booking process. The app will indicate when a delivery has supplemental insurance.

Occasional cargo claims that are properly reported won't significantly impact your rating. However, multiple claims in a short period or claims involving driver negligence may affect your standing. The best approach is to follow best practices and report any issues promptly and honestly.