How do I hire a truck with QikTruck?

Simply enter your pickup and delivery locations on our website to get an instant quote. Select your preferred truck size and schedule your delivery.

What truck sizes are available?

We offer a range of trucks including 1 ton bakkies, 1.5 ton, 4 ton, and 8 ton trucks, as well as drop sides, enclosed trucks, and tow trucks.

Where does QikTruck operate?

QikTruck operates throughout South Africa, including Johannesburg, Pretoria, Cape Town, Durban, Port Elizabeth, and surrounding areas.

How much does truck hire cost?

Prices start from R350 for local deliveries with a 1-ton bakkie. Get an instant quote on our website by entering your pickup and delivery locations.

Can I book same-day delivery?

Yes, QikTruck offers on-demand same-day delivery. Book now and get a driver within hours, subject to availability in your area.

Is my delivery insured?

All QikTruck deliveries include basic goods-in-transit insurance. Additional coverage is available for high-value items.

Cancellation Policy

Clear, fair, and transparent guidelines for customers, drivers, and staff

📋 Quick Summary

✅

Quotes are freeNo fee for requesting or declining quotes

🕐

24+ hours noticeNo cancellation fee applies

⚠️

4-24 hours noticeUp to 15% of booking price

🚨

Under 4 hours / driver dispatchedUp to 33-50% of booking price

💰

Cancellation Fee Structure

When you cancel	Fee
24+ hours before pickup	No fee
4-24 hours before pickup	Up to 15%
<4 hours before pickup	Up to 33%
Driver dispatched/arrived	Up to 50% + waiting charges

Purpose of this Policy

This Cancellation Policy has been developed to provide clear, fair, and transparent guidelines for all parties involved in bookings made through the QikTruck platform. The policy is designed to balance the interests of customers who may need to change their plans with the legitimate expectations of drivers who have committed their time and resources to fulfilling a booking.

📋 This policy explains:

When a booking becomes legally binding and creates obligations for both the customer and the allocated driver
The specific circumstances under which a cancellation fee may be charged to compensate for losses incurred
The methodology and fee bands used to calculate cancellation fees based on timing and booking progression
The rationale behind cancellation fees and how they protect the fairness of the marketplace
The guidelines that QikTruck staff must follow to ensure consistent and equitable application

QikTruck operates as a logistics marketplace that connects customers with independent transport providers. When a booking is confirmed, drivers commit their availability, reserve their vehicles, and often decline other work opportunities in order to fulfil the booking. Cancellation fees exist to fairly compensate drivers for their time, lost earning opportunities, and the platform resources invested in planning and coordinating the service once a booking is confirmed.

Quotes vs Confirmed Bookings

It is important to understand the distinction between a quote and a confirmed booking, as this determines when obligations arise and when cancellation fees may apply.

✅ Quotes (FREE - No Obligation)

A quote is an estimate provided by the QikTruck platform based on the information you supply, including pickup and delivery locations, vehicle type, timing, and load details.

All quotes are completely free of charge
No contractual relationship is created
No cancellation fee ever applies to quotes
Request as many quotes as you need

⚠️ Confirmed Bookings (Binding)

A booking becomes confirmed and legally binding only when ALL conditions are met:

Customer explicitly accepts the quoted price
Booking confirmed via app, website, or writing
This cancellation policy was shown/accessible
Booking reference number issued

🔒 Important: Without explicit customer confirmation meeting all criteria above, no cancellation fee may be charged. QikTruck will not impose fees where there is any ambiguity about whether the customer intended to confirm a binding booking.

When Cancellation Fees Apply

A cancellation fee may only be charged after a booking has been confirmed AND at least one of the following operational steps has occurred:

🚗

Driver Allocated

Driver assigned to the service

📅

Availability Reserved

Driver blocked from other work

🗺️

Route Planned

Scheduling completed

📱

Driver Notified

Driver preparing or dispatched

✅ No Resources Committed = No Fee:
If none of the above operational steps have occurred at the time of cancellation, the fee must be substantially reduced or waived entirely.

Cancellation Fee Structure

QikTruck is committed to ensuring that cancellation fees are always reasonable, proportional, and directly related to the actual costs incurred. Fees are not penalties but fair compensation for demonstrable losses.

💡 How Fees Are Calculated: The exact fee charged depends on how far the booking has progressed through operational stages. QikTruck will always apply the lowest reasonable fee consistent with the circumstances.

Timing	Max Fee	Rationale
24+ hrs before	FREE	Driver can find other work
4-24 hrs before	15%	Lost opportunity; resources used
<4 hrs before	33%	Limited replacement chance
Dispatched / arrived	50%	Time, fuel + waiting fees

Why Cancellation Fees Exist

Cancellation fees are an essential part of maintaining a fair and sustainable marketplace for all participants:

⏰ Lost Earnings

Drivers turn down other work when they accept a booking.

🚛 Vehicle Reserved

Vehicles are blocked from other work during booking.

📊 Resources Used

Scheduling and coordination resources invested.

⚖️ Driver Fairness

Protects drivers from bearing full cost of changes.

💡 Remember: Cancellation fees are NOT penalties. They are fair compensation for real costs incurred and genuine opportunities lost when a confirmed booking is cancelled.

Marketplace Allocation Rule

QikTruck operates as a marketplace connecting customers with independent transport providers. Cancellation fees are allocated as follows:

🚗

Driver Portion

Compensates for lost time and opportunity cost

🏢

Platform Portion

Covers payment processing and support costs

The specific allocation between driver and QikTruck is handled according to driver compensation rules and partnership agreements, designed to ensure drivers receive fair compensation.

Customer No Show

A customer no show occurs when the driver arrives at the scheduled pickup location but the customer is not present or cannot be contacted.

⏱️ No Show Process

15-minute grace period - driver waits and attempts contact
Waiting charges may apply for additional waiting
If unavailable, treated as late cancellation
Fees at "driver arrived" rate (up to 50%)

Driver No Show or Driver Cancellation

QikTruck holds drivers to high standards of reliability. If a driver fails to fulfil a confirmed booking, customers are protected:

Driver Fails When:

Does not arrive without notice
Cancels without valid reason
Unable to perform (their fault)

✅ Customer Protections:

No fee charged to customer
QikTruck assigns replacement driver
If no replacement: full refund

Exceptional Circumstances

QikTruck recognises situations where strict application of cancellation fees would be unfair. Fees may be reduced or waived in these verified circumstances:

🏥

Medical

Emergency affecting you or family

⚠️

Safety

Genuine security concerns

🔧

Breakdown

Major vehicle breakdown

🌪️

Force Majeure

Disasters, weather, unrest

📞 How to Request a Waiver: Contact QikTruck support as soon as possible with relevant documentation or evidence. All decisions are logged and documented for consistency.

Staff Application Rules

QikTruck staff and support teams follow these guidelines to apply this policy consistently and fairly:

Verify Acceptance: Confirm customer accepted (button click, written acceptance)
Check Records: Review driver allocation and dispatch logs
Lowest Fee: When uncertain, apply the lowest reasonable fee
Document: Record all decisions and rationale

⚖️ Rule: No acceptance + No allocation = No fee. Both conditions required.