Parcel couriers work well for standard cartons. Online retailers need another path for furniture, appliances, bulk baskets and urgent orders that should travel in one dedicated vehicle.
Use order rules to route standard parcels to a courier and bulky, fragile, high-value or time-critical orders to a dedicated vehicle. The customer should see the correct delivery promise before checkout.
Get an exact quote| Order | Best-fit model | Reason |
|---|---|---|
| Small standard parcel | Parcel courier | Efficient network pricing |
| Furniture or appliance | Dedicated vehicle | Handling, dimensions and door delivery |
| Several local bulky orders | Multi-stop route | Shared route cost with controlled handling |
| Urgent replacement or stock transfer | Same-day dedicated trip | Direct collection and delivery |
Send the order reference, packaged dimensions, mass, item count, recipient contact, verified address, promised window and handling notes. Flag gated estates, flats, stairs and products that require two-person handling before a vehicle is assigned.
Keep order status language consistent across the store, support team and delivery process. Define what collected, out for delivery, attempted and delivered mean, and what evidence closes each state.
Yes. Retailers can book individual bulky orders, scheduled routes, overflow vehicles and urgent transfers.
No for manual bookings. Higher volumes benefit from agreed order-data and status workflows; integration scope can be discussed separately.
Time windows can be planned when the operating model allows them. The promise should match route capacity and receiving access.
Use a documented contact, waiting and redelivery process. The driver should capture the attempt and obtain approval before changing the delivery plan.