As increasing numbers of South African companies expand into the international market, it is essential for them to understand and appreciate the impact of Eastern philosophies on business practices. Eastern philosophies encompass fundamental ideas which originate from Asia and, in particular, China’s Confucianism and India’s Buddhism. These have left a lasting mark on the world, one which transcends time and cultures. Informed by such philosophies, Asian countries and their businesses have long embraced alternative leadership models and unique approaches to decision-making, such as Confucianism’s “Six Arts”.

The influence of Eastern philosophy on business has been profound, offering a wide array of concepts and strategies which help to promote collaboration, growth and efficiency. In a nutshell, Eastern philosophy teaches that harmony and balance is key to a successful business environment. This can be seen in the way companies promote cooperation and shared ideas, as well as collaborate across departments and organizational levels. As such, Eastern philosophies have served as inspiration to many of the core approaches and ideas which define the increasingly globalized business world we live in.

The impact of Eastern philosophies on business can be seen in the concept of “hoshin kanri”, which literally translates as “goal management”. This process involves setting and implementing strategies which are geared towards achieving corporate goals. Hoshin kanri allows for detailed planning and effective execution of strategies by creating a clear, direct and concerted effort. The result is a systematic approach which yields significant results and reduces wastage of both time and resources.

Another great example of Eastern philosophy in action is Ren Zhengfei’s “four tongues” methodology. This approach combines the idea of achievement, or the ability to successfully take on new challenges, with the practice of empathy, or the ability to understand and appreciate the values and circumstances of others. This process allows an organisation to successfully collaborate and develop innovative solutions which consider the needs of all involved.

Finally, Eastern philosophy is heavily evident in the concepts of process focus and customer centricity. Companies which adhere to this approach use appropriate procedures and activities to optimise customer experience and make their business more attractive to potential customers. By emphasising the importance of customer service, they ensure that they are always providing their customers the best experience possible.

Overall, the influence of Eastern philosophies on business is clear and unmistakable. Through the principles of hoshin kanri, Ren Zhengfei’s “four tongues” methodology and process focus and customer centricity, companies of all sizes in South Africa and throughout the world can be sure to benefit from increased productivity, efficiency and customer satisfaction. Furthermore, these philosophical approaches can serve as a great source of inspiration for entrepreneurs, executives and other business professionals seeking to improve their organisations.

QikTruck, a South African on-demand truck and driver hire service, helps its customers streamline their goods transportation solutions and make the process of moving goods between locations more efficient. By understanding and embracing the Eastern philosophies discussed in this article, QikTruck can better serve its customers and make the experience more pleasant by ensuring deliveries are completed according to customer expectations.

 

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