The internet of things (IoT) has emerged as an integral part of the business landscape over the past few years. In an increasingly globalized world, and especially in South Africa, the IoT is transforming the way in which companies as well as individuals interact with and use data. In particular, the impact of the IoT on supply chain management has denoted a large shift in the way companies manage their goods and resources.

Through sensors, the IoT facilitates a real-time tracking of resources and workflow throughout their journey. This means that customers can track the goods they order, as well as know their exact location at all times. Additionally, customers can be automatically notified of any delays, ensuring that the goods remain within the desired timeline. This real-time tracking capability allows companies to effectively monitor and manage their resources, thereby allowing for proactive decisions to be made.

Another way in which the IoT is impacting Supply Chain Management is through the use of RFID technology. RFID, or Radio Frequency Identification, is an automatic identification method that uses radio waves to transfer data from an electronic tag which is attached to an item for tracking purposes. This technology can be used to track the goods through their entire supply chain process. In addition, it can be used to improve the accuracy of inventory data regarding what’s in stock and out of stock, as well as make reordering processes more efficient and cost-effective.

Moreover, the Internet of Things has revolutionized the way companies manage their customer service processes. Companies are now better able to anticipate customer needs; allowing for accurate and timely delivery. With the ability to interact in real time with customers, companies can provide timely and accurate advice about their goods and services; as well as for troubleshooting in the case of a faulty product. This level of customer service has enabled companies to vastly enhance their customer experience.

The Internet of Things has truly revolutionized the way supply chain management is conducted by providing real-time visibility over resources and workflow, as well as improving customer service processes. For South Africans, this means they get better access to goods and services, as well as a better customer experience.

At Qiktruck we understand how important it is to stay up-to-date with the latest innovations in supply chain management. We offer custom solutions tailored to the needs of companies looking to optimize their supply chain processes. Our solutions are designed to ensure that goods are delivered on time and in perfect condition, in order for customers to get the most value out of the goods they purchase. We provide the technology, logistics and expertise needed to ensure on-time delivery, so our customers can have peace of mind that their goods are in-transit and will arrive on-time.

If your business is looking for a reliable way of managing its supply chain, Qiktruck is here to help. Our team of experts will work with you to develop a tailored solution that is suited to your individual needs and circumstances. Contact us today to get started!